Privacy Policy

Effective Date: 2 February 2025

Introduction

Welcome to our website   www.genoroot.com   (“Site”) or mobile application Genoroot (collectively referred to as the “Platform”). This Privacy Policy outlines the policies and procedures of Genoroot Solutions Private Limited (“Genoroot,” “we,” “our,” or “us”) regarding the collection, use, maintenance, protection, and disclosure of personal information when you access the Platform and avail Services, including:

• Doctor Appointment Booking & Online Consultations
• Prescription Management & Medical Record Access with Patient Consent
• Lab Test & Genetic Test Services
• AI-Based Hair Test

By using the Platform and our Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy and the collection, use, processing, transfer, and storage of your personal information as outlined herein. This Privacy Policy should be read in conjunction with our Terms of Service .

This Privacy Policy is published in compliance with:

• Section 43A of the Information Technology Act, 2000 (“IT Act”);
• Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”);
• Regulation 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 (“Intermediaries Guidelines”).

1. General Terms

• By accessing or using the Platform, you confirm that you are legally capable of entering into a binding contract under Indian Contract Act, 1872, and that you have read, understood, and agreed to this Privacy Policy.
• If you provide any Personal Information of another person, you confirm that you have their consent to do so and to permit us to use such information in accordance with this Privacy Policy.
• You consent to our collection, use, sharing, and disclosure of your information as described herein.
• We reserve the right to modify or update this Privacy Policy at any time. Your continued use of the Platform after such modifications shall be deemed as your acceptance of the updated policy.
• If you do not agree with any terms, you should not use the Platform.

2. APPLICABILITY OF PRIVACY POLICY

• This Privacy Policy applies to data collected through our Services (including website, mobile application, customer interactions).
• Via email, text, and other electronic communications related to our Services.
• This Privacy Policy does not apply to:
• Information collected by any third-party services linked to our Platform.
• Any other third-party websites, applications, or platforms that you may access.
• We encourage you to review third-party privacy policies before sharing any personal data.

3. INFORMATION WE COLLECT

We collect Personal Information and Non-Personal Information as follows:

3.1 Personal Information

• User Account Details – Name, email address, phone number, password.
• Identity Information – Aadhaar Card Copy, gender, date of birth, marital status.
• Health & Medical Information – Medical history, prescriptions, diagnosis, allergies, previous treatments.
• Lab & Genetic Test Information – Type of test, test package selection, sample collection details, laboratory reports.
• Doctor Consultation Information – Appointment details, video consultation records, prescription details.
• Payment Information – Credit/debit card details, UPI IDs, billing and shipping address.
• Hair Test & Alopecia Analysis Data – Responses to lifestyle and personal health questions related to hair loss and scalp condition, images of the scalp/hair uploaded for AI-based Alopecia Analysis, AI-generated hair health insights and treatment recommendations based on analysis.

3.2 Non-Personal Information

• Device & Internet Data – IP address, browser type, operating system.
• Usage Data – Pages viewed, time spent, interactions with the Platform.
• Location Data – GPS-based or Wi-Fi-based location tracking when permitted.
• Cookies & Tracking Technologies – Used for personalized experience and analytics (refer to Section 6).

3.3 Information from Third Parties

• Payment Providers – For transaction verification and fraud prevention.
• Marketing Partners – For advertising and analytics.
• Laboratory Partners – For processing test results and report uploads.
• Healthcare Professionals – For patient treatment, record access (with patient consent), and prescription history.

4. How We Use Your Information

Your data is used for the following purposes:

4.1 Lab Test & Genetic Test Services

• Allowing users to purchase test packages.
• Collecting user details for sample collection scheduling.
• Enabling laboratories to access patient details for testing
• Uploading Lab Test Reports onto the Platform for user a

4.2 Doctor Appointment Booking & Online Consultations

• Enabling users to schedule appointments with doctors.
• Providing video consultation services with healthcare professionals.
• Allowing doctors to write prescriptions for patients.

4.3 Prescription Management & Medical Record Access with Patient Consent

• Doctors can access patient medical records after obtaining explicit consent.
• Users can view digital prescriptions and lab test recommendations from doctors.
• Providing users with an option to store, retrieve, and manage their medical history.

4.4 Customer Communication & Support

• Responding to queries, feedback, and troubleshooting issues.
• Sending updates on test reports, appointment reminders, and prescriptions.

4.5 Marketing & Analytics

• Sending promotional offers, health tips, and subscription recommendations.
• Analyzing user behavior for service improvement and personalized recommendations.

4.6 Legal & Compliance Obligations

• Ensuring compliance with healthcare laws and regulations.
• Preventing unauthorized access, fraud, and misuse of services.

4.7 Hair Test & Alopecia Analysis

• Collecting images of the scalp/hair to analyze Alopecia condition.
• Using AI to generate a hair health report with personalized recommendations.
• Providing lifestyle and treatment suggestions based on the AI analysis.

5. Sharing of Information

We do not sell your personal data. However, we may share it with:

• Laboratory Partners – For processing test samples and uploading reports.
• Doctors & Healthcare Professionals – To facilitate consultations and prescription management.
• Service Providers – Payment processors, analytics tools, and customer support teams.
• Legal Authorities – If required by law, court orders, or regulatory compliance.

6. Cookies & Tracking Technologies

We use cookies to:

• Store user preferences and login details.
• Enhance website performance and user experience.
• Track interactions for marketing and analytics.

You can manage cookie preferences through your browser settings.

7. DATA SECURITY

We employ industry-standard security measures, including:

• Encryption & Secure Servers – Protecting payment and medical data.
• Access Controls – Restricting data access to authorized personnel.
• Regular Security Audits – To monitor for vulnerabilities and ensure compliance with legal standards.

8. USER RIGHTS & CHOICES

You can:

• Access, Update, or Delete your personal data.
• Withdraw Consent for data processing at any time.
• Restrict Processing of sensitive health-related data.

To exercise your rights, email contact@genoroot.com .

9. THIRD-PARTY LINKS & SERVICES

Our Platform may contain links to third-party websites. We are not responsible for their privacy policies.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Continued use of the Platform constitutes acceptance of the updated policy.

11. CONTACT & GRIEVANCE OFFICER

• Email :   genoroot@gmail.com
• Website :   www.genoroot.com
• Grievance Officer: Amit Thakur

We aim to resolve complaints within 30 days.