1. Shipping Eligibility

• Lab Test Sample Collection Kits
• Genetic Testing Kits
• Healthcare & Wellness Products (if applicable)
• We do not ship prescription medicines or perishable healthcare items through our platform.

2. Shipping Locations

We deliver orders across:

• India (All major cities and serviceable pin codes)
• International Shipping: Currently not available.

Before placing an order, kindly check whether delivery is available in your area.

3. Shipping Time & Processing

• Orders are processed within 24-48 hours of confirmation.
• Standard delivery time: 3-7 business days within India.
• Delivery time may vary due to:
  • Location accessibility
  • Holidays or unforeseen delays
  • Third-party courier services

4. Shipping Charges

🚚 Shipping charges depend on the third-party shipping charges, if applicable, and will be displayed at checkout before payment.

5. Order Tracking

• You will receive a tracking link via email/SMS once your order is shipped.
• You can also track your order by logging into your Genoroot account.
• If you have not received tracking details within 48 hours, please contact contact@genoroot.com.

6. Order Modifications & Cancellations

• You can modify or cancel an order before it is shipped by contacting customer support.
• Once the order is dispatched, cancellations are not possible.

7. Delays & Missing Shipments

• If your order is delayed beyond the estimated timeframe:
  • Check the tracking status for updates.
  • Contact our support team if the package is delayed beyond 10 business days.
• For missing shipments:
  • If the order is marked as delivered but not received, contact us within 48 hours.
  • We will investigate with the shipping provider and provide further assistance.

8. Damaged or Incorrect Orders

If you receive:

• A damaged package
• The wrong test kit
• An incomplete order

📩 Please contact us within 48 hours of delivery with photos and order details. We will arrange for a replacement or issue a refund as per our Refund & Replacement Policy.

9. Return & Replacement Policy

• Test kits and healthcare products are non-returnable due to health safety regulations.
• Replacements will be processed for damaged or incorrect orders after verification.

For issues related to orders, reach out to contact@genoroot.com with your order details.

10. Contact Us

For shipping-related inquiries, you can reach out to:

📧 Email: contact@genoroot.com