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Terms and Conditions

Last Updated on 02 February 2025

This document is an electronic record under the Information Technology Act, 2000, and applicable rules. It does not require a physical or digital signature. By using the Genoroot platform, you agree to these terms.

  1. INTRODUCTION

These Terms & Conditions (“Terms”) govern the use of and access to the Genoroot platform available at www.genoroot.com (the “Website”), mobile applications (the “App”), and all related services (collectively referred to as the “Platform”). These Terms constitute a binding legal agreement between: Genoroot Solutions Private Limited (“Genoroot,” “we,” “us,” or “our”), and You, the user of our Products and Services (“you,” “your”). By accessing or using our Platform, purchasing Products, or availing Services, you confirm that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, please do not use the Platform/Services. The Platform is operated in compliance with Indian laws. If you access the Platform from outside India, you do so at your own risk and are solely responsible for compliance with applicable local laws. We reserve the right to change or modify these Terms at any time. Your continued use of the Platform constitutes your acceptance of the updated Terms.

  1. Our Services

2.1 Lab & Genetic Test Services

  • Users can purchase test packages via the Platform.
  • Users provide personal details for sample collection.
  • Laboratories access patient details and upload Lab Test Reports.
  • Users can download and share reports with healthcare professionals.
  • Genetic test results are provided based on sample analysis.
  • Test results are available digitally and securely stored in user accounts.

2.2 Doctor Appointments & Online Consultations

  • Users can book appointments with healthcare professionals.
  • Doctors provide online video consultations.
  • Doctors can write prescriptions and recommend lab tests.
  • Consultations may be recorded for quality assurance and compliance purposes.

2.3 Prescription Management & Medical Records

  • Doctors can access patient medical records with patient consent.
  • Users can store, retrieve, and manage medical history and digital prescriptions.
  • Users can revoke consent at any time to restrict access to medical records.
  • Prescriptions are securely stored and can be accessed by authorized users.

We reserve the right to modify, discontinue, or introduce new services at any time without prior notice.

  1. Eligibility of Use
  • The Platform is available only to users above 18 years of age.
  • If you are under 18, you may use the Platform under the supervision of a legal guardian.
  • We reserve the right to suspend or terminate user accounts that violate these Terms.
  1. Account Registration
  • Provide accurate, up-to-date, and complete information.
  • Maintain confidentiality of your login credentials.
  • Notify us immediately of any unauthorized access to your account.

We are not liable for unauthorized access due to your negligence.

  1. Purchases, Payments & Cancellations

5.1 Payments

  • Payments can be made via credit/debit cards, UPI, net banking, or wallets.
  • All transactions are securely processed via third-party payment gateways.
  • We do not store any payment details.

5.2 Order Confirmation & Delivery

  • You will receive an Order Confirmation email/SMS after placing an order.
  • Orders will be processed and shipped as per availability.
  • Ordered Products will be delivered to the registered address.

5.3 Cancellations & Refunds

  • Orders can be cancelled before shipment.
  • Refunds will be processed as per our Refund & Cancellation Policy.
  • Refunds for Lab Tests are not applicable once the sample is collected.
  • No refund is provided for Genetic Test Services once sample is collected.
  1. Lab Tests & Sample Collection
  • Users must provide accurate health details for Lab & Genetic Tests.
  • Test Results will apply according to the details provided.
  • Sample collection is done via partnered laboratories.
  • Test reports will be available on the Platform.
  • We are not responsible for test results but ensure reports are delivered as provided by the labs.
  1. Medical Consultations & Prescriptions
  • Consultations are provided by registered healthcare professionals.
  • Prescriptions and medical recommendations are based on patient information.
  • Users should consult their primary doctor for final medical decisions.

7.1 Medical Records Access

  • Doctors can access patient records only with explicit patient consent.
  • User may withdraw consent at any time.

7.2 Disclaimer on Medical Advice

  • The Platform does not replace in-person medical advice.
  • User should consult a doctor in person for critical medical issues.
  1. Intellectual Property Rights
  • All content, trademarks, and data on the Platform belong to Genoroot.
  • User cannot copy, modify, or distribute Platform content without permission.
  1. Disclaimer of Warranties
  • The Platform is provided on an “as is” and “as available” basis.
  • We do not guarantee uninterrupted or error-free service.
  1. Governing Law & Dispute Resolution
  • These Terms are governed by Indian laws.
  • Disputes will be resolved in the courts of Delhi, India.
  1. Contact & Grievance Officer

For queries or complaints, contact: